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Exchange

Do you want to exchange an item for a different size? That's no problem. We understand that it is sometimes difficult to estimate which size you should order. Items from the Take it slow webshop can be exchanged for a different size free of charge within 14 days. We offer the free exchange service only for orders from the Netherlands, Belgium and Germany - sale excluded. Please check first our stock if exchange is possible. The condition is that the products are clean, undamaged, unwashed and possibly packed in the original packaging. Take it slow does not exchange damaged and / or used items.

Please note:

  • Swedish Stockings and Organic Basics briefs are not eligible for return or exchange from a hygienic and practical point of view
    HAAN Hand Cream & Sanitizers are not eligible for return or exchange from a hygienic and practical point of view
  • Gift vouchers can't be exchanged for cash

Do you want to return an item without exchanging? Then read on on this page: Returns

Exchange service orders in the Netherlands

Download a return label very easily and quickly via our PostNL return portal. The link to the return portal can be found in the previously received Track & Trace email.

Or send an email to [email protected] stating the following:
- The order number
- The item you want to exchange and for which other size

You will then receive a return label from us in your mailbox that you can use to return the item to our warehouse free of charge. We create this return label manually, we always try to email it to you within 1 working day. It may also be that you have received a return label with your order, use this one. In the meantime, we will create a new order for you in our system. As soon as we have received the return from you, we will send the new item free of charge.


Belgium and Germany

Register your exchange quickly, easily and efficiently on our Take it slow return portal.
You can find your order number on the shipping label or in the order confirmation e-mail. It always starts with #ORD..

Unsure between two sizes?

Order them both, the size that is not right can now be returned free of charge. This is only possible when you return from the Netherlands, Belgium or Germany.

Exchange service other countries

Our exchange / return service is not yet available for other countries than the Netherlands, Germany and Belgium. Return shipping from other countries can be done with a service of your choice and at your own expense.

Or register your return quickly, easily and efficiently on our Take it slow return portal.
You can find your order number on the shipping label or in the order confirmation e-mail. It always starts with #ORD.. 

Warehouse return address
Take it slow
Brouwersgracht 20
8061 GN Hasselt
the Netherlands

You can always ask for advice

Not sure about the size or fit? You can always email us for advice at [email protected] or call us during office hours. We know every product and fit all articles with care to give you the best advice. Just measuring something is also no problem, we are happy to do this for you.

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Take It Slow 9.7 / 10 - +250 Reviews @ Kiyoh
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