• ga voor een duurzame garderobe & bewuste lifestyle
  • voor 16:00 besteld? vandaag verzonden (di - vrij)
  • 14 dagen bedenktijd

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Slow Member Club | Meld je aan & spaar tegoed bij je aankoop

Slow Member Club | Meld je aan & spaar tegoed bij je aankoop


Exchange

Do you want to exchange an item for a different size? That's no problem. We understand that it is sometimes difficult to estimate which size you should order. Items from the Take it slow webshop can be exchanged for a different size free of charge within 14 days. Please check first our stock if exchange is possible. The condition is that the products are clean, undamaged, unwashed and possibly packed in the original packaging. Take it slow does not exchange damaged and / or used items. Do you want to return an item without exchanging? Then read on on this page: Returns.

Please note:

  • Swedish Stockings and Organic Basics briefs are not eligible for return or exchange from a hygienic and practical point of view
  • Haan Hand Cream & Sanitizers are not eligible for return or exchange from a hygienic and practical point of view
  • Gift vouchers can't be exchanged for cash

Exchange service Netherlands orders

Exchange item for another size above €99 = free
Exchange item for another size under €99 = €4,50 (shipping costs new item, return costs are free)

Download a return label very easily and quickly via our PostNL return portal. The link to the return portal can be found in the previously received Track & Trace email.

Or send an email to [email protected] stating the following:
- The order number
- The item you want to exchange and for which other size

You will then receive a return label from us in your mailbox that you can use to return the item to our warehouse free of charge. We create this return label manually, we always try to email it to you within 1 working day. It may also be that you have received a return label with your order, use this one. In the meantime, we will create a new order for you in our system. As soon as we have received the return from you, we will send the new item free of charge.

Exchange Belgium and Germany orders 

Exchange item for another size above €200 = free
Exchange item for another size under €200 = €6,95 (shipping costs new item, return costs are free)

Register your exchange quickly, easily and efficiently on our Take it slow return portal.
You can find your order number on the shipping label or in the order confirmation e-mail. It always starts with #ORD..

Exchange service other countries

Our exchange / return service is not yet available for other countries than the Netherlands, Germany and Belgium. Return shipping from other countries can be done with a service of your choice and at your own expense.

Or register your return quickly, easily and efficiently on our Take it slow return portal.
You can find your order number on the shipping label or in the order confirmation e-mail. It always starts with #ORD.. 

Warehouse return address
Take it slow
Brouwersgracht 20
8061 GN Hasselt
the Netherlands

You can always ask for advice

Not sure about the size or fit? You can always email us for advice at [email protected] or call us during office hours. We know every product and fit all articles with care to give you the best advice. Just measuring something is also no problem, we are happy to do this for you.

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Take It Slow 9.7 / 10 - +300 Reviews @ Kiyoh
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